Case Study
Client Name
ShobThik
Business Type
Mental HealthTech Startup
Business Location
Bangladesh + Australia
Challenge
ShobThik's chat-based mental health support system was plagued by technical glitches and usability issues, severely impacting their ability to provide essential services to their users.
Solution
Wortimize stepped in to diagnose and resolve the underlying problems, ensuring the system's reliability and performance.
Things we have implemented
- WebSocket Bug Fix: Identified and resolved a critical WebSocket bug that was causing communication issues.
- Node.js and Heroku Updates: Upgraded Node.js and Heroku stacks to ensure compatibility and leverage the latest improvements.
- GraphQL Subscription Resolver Update: Adjusted the resolver to align with WebSocket changes, ensuring seamless real-time updates.
- Redis Cloud Database Update: Synchronized the Redis Cloud database with the server and resolver changes for data consistency.
- Deployment and Testing: Thoroughly tested the updated system to verify bug resolution and functionality.
Additional Measures
- Server Repository Split: Separated the server code into a dedicated repository for better organization and maintainability.
- Continuous Deployment: Implemented Continuous Deployment on Heroku to automate updates and reduce downtime.
Results
- Restored Functionality: The chat system was restored to full functionality, ensuring uninterrupted mental health support for ShobThik’s users.
- Improved User Experience: The technical issues were resolved, leading to a more reliable and user-friendly experience for clients.
- Enhanced Operational Efficiency: The system’s stability and performance improvements streamlined ShobThik’s operations.
- Strengthened Trust: Wortimize’s expertise and timely resolution helped reinforce ShobThik’s trust in their technology partner.
Current state with ShobThik
Following the successful project handover, ShobThik continued to rely on Wortimize for ongoing technical support, demonstrating their trust in our expertise and commitment to providing exceptional service.
Visit their website:
shobthik.com